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1300SPAREBOX Privacy Policy

1. Privacy and Security Policy

Spare Box Pty Ltd ABN 55 143 659 925 (Spare Box, we, us or our) is committed to good privacy practice.

This policy is intended to provide a general overview of our policies and procedures for the handling of your personal information.  Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances. For example, our Credit Reporting Policy may apply in some situations where we handle credit information and credit eligibility information, and when we collect personal information from you we may provide you with a privacy collection statement that advises you how we will handle that information).

By using our website at (Website) and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.


2.Collection of your personal information

We may collect personal information about you in the course of your dealings with Spare Box, including use of our Website (for example, if you submit an online enquiry or place an order).

The type of personal information we collect will depend on your dealings with us. Generally we will collect your name, address, contact details (including telephone number, address and email address), the name of your employer (if you are dealing with us on behalf of your employer) the products and services that you have enquired about, details of your order, your payment, credit and delivery details.

We may also collect other personal and sensitive information from you (for example, if you are applying for a position with Spare Box then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status).

We will only collect information that is necessary for our business functions. We collect your personal information directly from you, unless it is impracticable or unreasonable to do so.

From time to time we may collect personal information about you from third parties (for example, from contractors that arrange products or services to be provided to you by or on behalf of Spare Box in circumstances explained in our Credit Reporting Policy, from a customer who nominates you as the delivery address contact for a container and from publicly available sources).
If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this Privacy Policy.

If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.


3. Purposes for which personal information is collected, held, used and disclosed

We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.

Generally, these purposes include responding to your enquiries, providing you with products and services, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).

By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting Spare Box via the details shown below.

We may exchange your personal information with, in the Spare Box corporate group, and may disclose your personal information to third parties (for example, our contractors and agents, where we register our interest in a container you hire on the Personal Property Securities Register) for the purposes set out above.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.


4. Sensitive Information

We will only collect ‘sensitive information’ with your consent.  We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.


5. Storage and security of your personal information

We may hold your personal information in electronic formats or in hard copy.  We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.

We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected.  We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes.  Your personal information may also be retained in our IT system back-up records.

The transfer of data over the Internet is inherently insecure.  We cannot guarantee the security, during transmission, of any personal information provided to us via our website at .Please bear this in mind when transmitting information by this means to us.


6. Access and correction of your personal information

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting us via the contact details shown below.

You may request that we provide you with access to the personal information we hold about you.  Generally, we will provide you with access, except in limited circumstances where the law permits us to deny access.  Any such requests must be made in writing to Spare Box via the details shown below.  No fee will be incurred for requesting access, but if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.


7. Spare Box website

Our website at uses a variety of mechanisms including cookies in the collection of data to improve your experience in using our website and interacting with us.

We may use Cookies to receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. We do not use the information stored in those cookies to collect personal information about you or your computer.  The cookies are used for statistical purposes and to assist with your use of the website and preferences in relation to our service offerings.

We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move on to.  This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.

If you access the Website from a mobile or other device, we may collect a unique device identifier assigned to that device, geolocation data, or other transactional information for that device.

To the extent any such information collected through the use of this Website is personal information, we will handle that information in accordance with this Privacy Policy and as otherwise required or permitted by law.

The Spare Box website may contain links to third party websites. Spare Box is not responsible for the privacy, security or handling of your personal information via those websites.  You should review the Privacy Policy and terms of use for those websites each time you visit them.


8. Overseas disclosure of your personal information

We will not disclose your personal information to overseas recipients, except with your consent or where we are required or authorised to do so by law.


9. Changes to our Privacy Policy

We may amend, modify or replace this Privacy Policy at any time.  You should review our Privacy Policy each time you visit our website or provide us with personal information.


10. Complaints

If you have a complaint about the way in which we handle your personal information please contact us on the details .  We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.


11. Contact us

If you would like further information about the way we manage your personal information or if you have a complaint, please contact Spare Box by telephone on +61 1300 Sparebox[1300 772 732], by mail at Spare Box [130 Hallam Valley Rd Dandenong South, Victoria, Australia 3175], or by email at [[email protected]].

We will confirm receipt of your correspondence, and in the case of a complaint, will set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint.